[HRD-728][Beta][Rollover] Rollover getting stuck or very slow
complete
P
Pheo
For the last few days I’ve gotten stuck on the rollover screen. Clicking the button to rollover results in an endless loading bar, a blank white page, and eventually an Error 500 (Server Error) message. Exiting the site and returning just takes me back to the rollover screen, except now when I click to rollover, I get the red popup message “Daily rollover is already running.” Sometimes the issue will fix itself after a few hours, other times I’m locked out of the game until I can try again at the next day’s rollover. This seems to only be happening to me with the mobile site. I’m using my iPhone with iOS 18.4 and Safari.
Edit: Additionally, this is only happening with the Beta site. Rollover on Live works fine.
Sparrowhawk
complete
Sparrowhawk
planned
We plan for a fix to go live today, on beta! Hold on to your horses, just a little longer. <3
Sparrowhawk
Hi everyone!,
This issue is in progress, but proved to be not an easy fix for us. Testers that are experiencing this issue also are testers that have retired a ton of horses, causing the roll-over to be sluggish and eventual stall fully. This is of course not your fault and something that only occurs on beta, due to its unique server status and capacities.
We're looking into a solution, because we are keen having all of you back on testing mode, but also not to discourage you from checking in with us.
Please bear with us, and don't worry about your status as a tester. We are so grateful you are patient with us and we truly do miss you!
Hold on to your horses, help is incoming! <3
ldygndr
Sparrowhawk What do you mean my
checks
...336 pages of retired horses is a problem? Oops :PSparrowhawk
ldygndr: I'm afraid so... Your retire habits now landed you in prison! But don't worry, we are planning a heist to bust you out! :sparkles:
SyndicatePhoenix
Still stuck. Happens exactly the way it's described.
P
Pheo
Sparrowhawk Apologies for the late reply! I’m still having this same issue. I tried again just now and cannot get past the rollover screen.
ldygndr
I am stuck today as well. I was sick yesterday and wasn't able to play, and today it sticks on the "Rollover" screen, and sometime has the Timeout 500 after a while. If I refresh, I get a pop-up that "Rollover is already running". I am unable to get into the game at this time. I will update later if it resolves and I am able to get in.
I am using a PC, Edge browser, fully updated.
ldygndr
17 hours later, and still having this issue. When I first hit rollover, it gives me the Server 500 issue after a few minutes. I click on the site link again and if I click on Rollover has the pop-up that it is already running.
ldygndr
I am back in! Huzzah... Now I have some digging to do to get out from under this foavalance...
ldygndr
So, it happened again yesterday, but I was busy with other things so I just left it. Today it took a long time but I'm in!
Sparrowhawk
in progress
SyndicatePhoenix
Sparrowhawk stuck at rollover again. ^^" Started today.
Admin
under review
Sparrowhawk
SyndicatePhoenix & Pheo: Did this issue ever return?
SyndicatePhoenix
Sparrowhawk the issue returned tonight was being able to rollover yesterday and the day before with no issues)
EDIT: Nevermind.JUST as I said it didn't work (got the "rollover is already running" error),the rollover became final and worked x.x Still can acess.Will keep an eye on this.
SyndicatePhoenix
Admin The issue returned on 30th april. Once midnight hit and we entered 1st may,I hit "start rollover" button. But instead of having long loading and waiting time that led to server 500 error,the site immediatly gave me the error "daily rollover already running".
SyndicatePhoenix
Got the same issue here (started today). Never had an issue with rollover before.
EDIT: Using a laptop,Win10 and using Chrome.
EDIT2: 12/04/2025 managed to rollover without issues today.No idea why but if something was done/tested to fix it,it worked for me!
EDIT 18/04/2025 stuck again,as described in OPs post.
EDIT: 20/04/2025 and the rollover works again.